Refund Policy

1. Who Sells Yoovo Plans

Paid Yoovo plans are sold by Paddle.com, our online reseller and Merchant of Record. Refunds are handled by Paddle under Paddle's Refund Policy, which forms part of Paddle's Buyer Terms.

2. Subscriptions & Renewal

Paid plans are billed monthly or yearly, in advance. Your subscription starts on the day you buy it and renews automatically at the end of each billing period until you cancel. If we change the price of your plan, we will tell you before the change takes effect.

3. Cancelling

You can cancel at any time from your account settings, by emailing support@yoovo.io, or through our contact page. Cancelling stops the next renewal: your plan stays active until the end of the billing period you have paid for, and your account then returns to the Free plan.

Nothing is deleted: projects above the Free limits open read-only, and projects already running on your Raspberry Pi keep running.

4. Changing Plans

Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

5. Refunds

To ask for a refund, go to paddle.net, or email support@yoovo.io and we will help you. Refunds are decided under Paddle's Refund Policy.

Your statutory consumer rights are not affected.

6. Billing Errors

If you've been charged in error or twice, email support@yoovo.io or use our contact page, and we'll refund the incorrect amount.

7. Contact Us

Yoovo L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E., support@yoovo.io, or our contact page.